What we collect: Account details, identity verification, payment info, and device data.
Why we collect it: To manage your account, process payouts, prevent fraud, and meet legal rules.
Who sees it: Only our staff and trusted partner service providers (payments/KYC). We never sell your data.
Retention: We keep data for as long as your account is active plus the period required by law.
Control: You can request access or deletion via our support channels.
1. Introduction and Scope
This Privacy Policy describes how best66 collects, uses, and protects the personal information of users within Malaysia. By using our services, you agree to the practices described in this document.
This policy applies exclusively to the best66 platform. It does not apply to any third-party websites, external links, or separate services you may visit after leaving our domain. We encourage you to review the privacy policies of any third-party sites you interact with.
2. Personal Information We Collect
To provide a secure and fair gaming environment, we collect the following categories of data:
Account & Identity
Basic registration details and contact information required to create and maintain your user profile.
Verification Documents
Documents provided during the KYC process to confirm your identity, age, and residency.
Payment Data
Information necessary to facilitate deposits and withdrawals via our partner payment providers.
Gaming Activity
Records of bets placed, games played, and transaction history to ensure fair play and account security.
Technical Data
IP addresses, browser type, device identifiers, and operating system used to access our platform.
Support Records
Communications and logs from your interactions with our customer support team.
3. How We Collect Data
We gather information through three primary channels:
Directly from You: Information you provide during registration, deposit processes, and identity verification.
Automatically: Technical data collected via cookies and server logs when you interact with our website or app.
Partner Providers: Data received from our partner payment processors and verification services to validate transactions and identities.
4. Why We Use Data
Your data is used strictly for the following purposes:
Account Management: Creating and managing your account and providing customer support.
Financial Transactions: Processing deposits and fast payouts to your registered accounts.
Compliance: Verifying your age (18+) and identity to prevent underage gambling.
Security: Detecting and preventing fraud, money laundering, and the creation of multiple accounts.
Personalization: Improving our user interface and displaying content relevant to your preferences.
Legal Obligations: Fulfilling regulatory requirements applicable to gambling operators in Malaysia.
Marketing: Sending promotions only if you have explicitly opted-in to receive them.
5. When We Share Data
We do not sell, rent, or trade your personal data to third parties. We only share information with:
Service Providers: Trusted partners who provide payment processing, identity verification (KYC), and technical infrastructure.
Legal Authorities: When required by law to comply with a judicial proceeding, government request, or regulatory investigation.
6. How We Protect Data
We employ robust technical and organizational measures to safeguard your information:
Encryption: Data in transit is protected using industry-standard encryption protocols.
Access Control: Only authorized personnel with a legitimate business need can access sensitive data.
Isolation: Payment data is handled through secure, isolated channels via our payment partners.
Monitoring: We continuously monitor our systems for unauthorized access or suspicious activity.
7. Cookies and Tracking
We use cookies to enhance your experience, remember your preferences, and maintain security. For a detailed explanation of the types of cookies we use and how to manage them, please visit our Cookie Policy.
8. Your Rights
Depending on your location, you have several rights regarding your data. You may request the following via our support channels:
Access & Correction: Request a copy of your data or correct inaccuracies.
Deletion: Request the erasure of your personal data.
Portability: Request a transfer of your data to another service.
Objection & Consent: Object to certain processing activities or withdraw your marketing consent.
Note: Even if you request account closure or data deletion, we are legally required to retain certain transaction and identity records to comply with anti-money laundering (AML) and gambling regulations.
9. How Long We Retain Data
We retain your personal information only for as long as necessary to provide our services and for the duration of your account lifecycle. Following account closure, we maintain specific data for the timeframe required by applicable law in Malaysia to meet legal and regulatory obligations.
10. Age Limits
Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account belongs to a minor, that account will be closed immediately, and any funds may be returned to the original source after verification.
Parents or guardians who believe a minor has created an account are encouraged to report this via our support channels immediately.
11. Cross-Border Transfers
To ensure the highest level of service, some of our technical and payment providers may operate outside of Malaysia. In such cases, your data may be transferred to and processed in those jurisdictions. We apply necessary safeguards to ensure your data remains protected regardless of where it is processed.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates are published directly on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed about how we handle your data.
13. Contact Us
If you have any questions, concerns, or requests regarding your privacy or the exercise of your data rights, please contact our support team via the channels available on our Support Page.